Client and Customer Responses
[Consumers, Patients, Collaborators]
We invite organisations and institutions to understand the importance of client and customer responses in the context of a strategic holistic response to domestic, family and sexualised violence.
The prevalence of domestic, family and sexualised violence is such that no business can assume it does not have victims and perpetrators among its customer or client base.
Many organisations offer products and services that can be manipulated or weaponised by perpetrators for their own benefit and/or to the detriment of their partner/former partner or family member. Organisations can decide to do things differently.
FRAMEWORK
- Reflect on the Futures Framework
- Follow the Leadership Roadmap
- Implement the Support Menu (Customer/Client Responses)
FOUNDATIONS
View the Insight Exchange Foundations (45 mins video) & Foundations Applied (40mins video).
The Insight Exchange Reflections Kit collates the resources featured in the Foundations and Foundations Applied.
Resources and initiatives
Follow My Lead
Are you prepared to respond safely if I share with you?
'Follow My Lead' is an awareness raising resource about domestic and family violence for responders.
Watch the short animation based on Follow My Lead (4mins).
How ready are you to respond if I do share with you?
Build on your understanding and responses through our Introductory Modules, the Foundations and Foundations Applied and other modules.
In focus: Economic abuse
View the video 'Introduction to Economic Abuse' (23mins)
This video is for anyone who wants to learn about financial and economic abuse as a form of domestic and family violence.
A co-production of the Centre for Women’s Economic Safety and Insight Exchange.
Support My Economic Safety - A guide for organisations thinking about how to address economic abuse
Insight Exchange and Centre for Women’s Economic Safety have collaborated to develop a new resource for responding organisations focused on economic safety.
View the launch video featuring the Hon. Mark Speakman MP, NSW Attorney General and Minister for the Prevention of Domestic and Sexual Violence; Suzanne Evans, CFO First Sentier Investors (and board member DVSM); Dom Thurbon, Partner EY Community Impact Practice and Human Rights advocate, Rabia Siddique.
Support My Economic Safety provides guidance and reflections for people in organisations and systems who want to improve responses to economic abuse. It has been developed from the insights of women who have experienced economic abuse in the context of domestic and family violence and includes their words as ‘case studies’ throughout. Lived experiences of economic abuse have significant and ongoing consequences, negatively impacting all domains of wellbeing.
The lived experience insights included in this resource demonstrate the significant potential for better responses, and improved design of products, services and systems to support the economic safety of victim-survivors.
Communication
Safety and Communication are inextricably linked.
No Hidden Door
Every sector is a possible door to information and support for victim-survivors of domestic, sexualised and family violence. Safety and communication are inextricably linked and victim-survivors rely on the quality of public-facing communication. They rely on websites (and other communication channels/tools) to be informing, affirming and safe to browse.
Victim-survivors may only browse the website, yet never contact or use the organisation directly, however we cannot underestimate the immediate and enduring value of communication.
Explore the ‘No Hidden Door’ initiative which highlights the importance of auditing the ‘doors’ to information that are currently available to victim-survivors of domestic, family and sexualised violence (DFSV).
Together we can uplift communications across the ecosystem, identifying and closing gaps in our communication. Making sure no 'door' to information and support is hidden, and every 'door' offers a safe, supported discreet experience for victim-survivors of DFSV and their supporting family and friends.
‘No Hidden Door’ hosts industry reports, the No Hidden Door collection and Guidance (website content and functions).
Creating Conversations
Creating Conversations is an event series designed to bring people together with the understanding that domestic, family and sexualised violence is a ‘shared social issue’.
Other initiatives
Thriving Communities Partnership (TCP) is a not for profit organisation that enables collaboration across multiple sectors including business, academia, government, NGO’s and those with lived experience. TCP's goal is to see everybody have fair access to the modern essential services they need to thrive in contemporary Australia.