Workplace and EAP intersection

Workplace and Employee Assistance Program (EAP) intersection

The readiness and quality of Employee Assistance Program responses to domestic and family violence matter. Every EAP. Any workplace.

  • EAPs can make a meaningful difference through their own workplace responses, supporting hundreds of employees and Associates who may need to access support earlier and whilst employed or in contracted roles.
  • EAP client responses involve connection with thousands of individuals and families in local community, many of whom may not now, or ever, engage with other formal services for support.
  • EAPs can strategically refine and evolve how they contribute to a more cohesive ecosystem response.

Employees and customers with lived experience of domestic, family and sexualised violence can make vital insight-informed contributions. Their voices and insights must be central in shaping how EAPs respond in the short and long term.

00 Interdepent Spheres 3

Read more about the Futures Framework

Workplace and EAP intersection - Strategy 2022- 2023

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(7) About the network of workplaces and EAPs

The network of workplaces and employee assistance programs (EAPs) was an informal, national network facilitated by Insight Exchange, through 2019/20. Participating organisations shared a commitment to improving awareness of and responses to domestic and family violence in Australia.

Participants in the network were interested in exploring the following challenges in responding to domestic and family violence (DFV):

  • Understanding scope and duty of care of organisations; what role does the workplace and EAP play in responding to an individual experiencing DFV? What role could/should each of these play?
  • Improving how organisations and EAPs support, not just what is offered in support of, people experiencing DFV.
  • First-responder support - identifying and providing support for workplace managers and EAP practitioners responding to people experiencing DFV.
  • Responding to people who use violence – how do organisations and EAPs respond to and support people using violence?
  • Managing complexity including: privacy and confidentiality; understanding where organisations, and individuals within them, fit in the broader ecosystem; and negotiating EAP contracts.

Participants included: Access EAP, AGL Energy, Assure Programs, Commonwealth Bank, Converge International, CSIRO, Employee Assistance Professionals Association Australasia, QBE, PwC, Sydney Water, Tabcorp.

The Workplace Insights Paper hosts some reflection questions for workplaces and for EAPs.

The reactivation of the Workplace and EAP network will be informed by the engagement and themes emerging from support offered throughout 2022.

Information about the start of the next chapter of the network will be shared within existing contacts and interested workplaces and EAPs.

Please note: The network is not for commercial purposes and Insight Exchange is not a workplace that contracts and EAP nor is it an EAP provider.

Please contact the Insight Exchange Team ([email protected]) if you have an interest in or question about this network.

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